The Effect of Digitalization of Quick Reaction Team (TRC) Reporting in Improving Performance and Public Service in the Police Unit of Sumbawa Regency

Abdurrasyid Zam Zami, Suparman Suparman

Abstract


This study aims to test and analyze the influence of the Development of Rapid Response Team (TRC) Reporting (X1), Improvement of ASN Performance (X2), on Public Service/Public Satisfaction (Y1) at the Sumbawa Regency Civil Service Police Unit. Mixed methods were used in this study with a sequential explanatory research design that combines quantitative and qualitative approaches. Then the data analysis method through Structural Equation Modeling - Partial Least Squares (SEM-PLS). The study population consisted of 168 people, consisting of 37 internal and 131 external populations. The total sample used was 118 respondents, consisting of 26 respondents from internal ASN/TRC and 92 respondents from locations that had received TRC services, with the sampling technique using purposive sampling and accidental sampling. Primary data were collected through questionnaires that had been tested for validity and reliability, so that the instruments used were feasible and reliable. The results of the study indicate that the development of TRC reporting has a positive effect on improving ASN performance with a coefficient value of (path coefficient = 0.639; t-statistic = 8.970; p < 0.001). Development of TRC Reporting (X1) Has a Significant Effect on Public Service (Y2). A positive and significant effect was also found between the development of TRC reporting and the quality of public service, with a path coefficient of 0.731 (t-statistic = 13.282; p < 0.001). The Y2 variable, which includes public satisfaction, perceived effectiveness, accessibility, and quality of solutions, has an R-square of 0.534, indicating that 53.4% of the variation in public service can be explained by the development of TRC reporting. Thus, this study concludes that the Development of Rapid Response Team (TRC) Reporting (X1) and Improvement of ASN Performance (X2) simultaneously have a positive and significant effect on Public Service/Public Satisfaction (Y1) in the Sumbawa Regency Civil Service Police Unit.

Keywords


Development of Rapid Response Team Reporting; Improving ASN Performance; Public Servants, SEM-PLS.

Full Text:

PDF

References


Agustin, A. A., & Ajhuri, K. F. (n.d.). Motivasi anggota dan peran Tim Reaksi Cepat (TRC) dalam bekerja di Badan Penanggulangan Bencana Daerah (BPBD) Kabupaten Ponorogo.

Akbar Rijalul Fikri, M., & Baharuddin Zubakhrum Tjenreng, M. (2025a). Manajemen Pelayanan Publik. Jurnal PKM Manajemen Bisnis, 5(1), 291–304. https://doi.org/10.37481

Albertus, O., Kurniawan, A. T., & Haryati, D. D. (n.d.). KEWENANGAN PENYIDIK PEGAWAI NEGERI SIPIL DI SATUAN POLISI PAMONG PRAJA DALAM PENEGAKAN PERATURAN DAERAH TENTANG PAJAK DAERAH DI KOTA YOGYAKARTA. http://etd.repository.ugm.ac.id/

Aminudin, N., Aprilia, F., Bagus Wicaksono, S., Zalfa Salsabila, A. A., Ardhy, F., Perangkat Lunak, R., Teknologi dan Informatika, F., Aisyah Pringsewu, U., Litbang, K., Perencanaan Pembangunan Daerah Kabupaten Pringsewu, B., Sosial Kabupaten Pringsewu, D., Tinggi Pertanahan Nasional Yogyakarta, S., & Informatika, T. (n.d.). Inovasi Sistem Layanan dan Rujukan Terpadu (SLRT) Bersahaja di Kabupaten Pringsewu: Evaluasi dan Kontribusinya terhadap Pengentasan Kemiskinan.

Andreassen, N., Borch, O. J., & Sydnes, A. K. (2020). Information sharing and emergency response coordination. Safety Science, 130. https://doi.org/10.1016/j.ssci.2020.104895

Anjani, G. I., Nurhayati, P., & Yuliati, L. N. (2025a). The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Public Transportation. Indonesian Journal of Business and Entrepreneurship. https://doi.org/10.17358/ijbe.11.1.212

Ariawantara, P. A. F., Asmorowati, S., & Setijaningrum, E. (2020). SOSIALISASI SISTEM LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT PADA MASYARAKAT DESA SEMANDING, KABUPATEN TUBAN. Jurnal Layanan Masyarakat (Journal of Public Services), 4(1), 141. https://doi.org/10.20473/jlm.v4i1.2020.141-151

Ariff, M. S. M., Yeow, S. M., Zakuan, N., Jusoh, A., & Bahari, A. Z. (2012). The Effects of Computer Self-Efficacy and Technology Acceptance Model on Behavioral Intention in Internet Banking Systems. Procedia - Social and Behavioral Sciences, 57, 448–452. https://doi.org/10.1016/j.sbspro.2012.09.1210

Ayu Prawesti, D. K., Dwiyanti, R., Dwi Ario Wibowo, U., & Astorini Wulandari, D. (n.d.). Ugung Dwi Ario Wibowo. In Dyah Astorini Wulandari (Vol. 4, Issue 3).

Azzahra, Q. A., & Koesyanto, H. (2023). Efektivitas Tim Reaksi Cepat. HIGEIA (Journal of Public Health Research and Development), 7(1), 1–11. https://doi.org/10.15294/higeia.v7i1.58841

Bagas Taufiq, M., & Nugraha, F. (n.d.-a). IMPLEMENTASI APLIKASI PELAPORAN MASYARAKAT TERKAIT KEBENCANAAN BERBASIS WEB UNTUK MENINGKATKAN KINERJA TANGGAP BENCANA PADA BADAN PENANGGULANGAN BENCANA DAERAH KABUPATEN KUDUS. In PROFICIO: Jurnal Pengabdian Kepada Masyarakat (Vol. 6).

Britniantini, A. P., & Ananta Prathama. (2023). PERAN SATUAN POLISI PAMONG PRAJA PADA PENERTIBAN REKLAME DI KOTA SURABAYA. Journal Publicuho, 6(4), 1374–1380. https://doi.org/10.35817/publicuho.v6i4.280

Calle Müller, C., Lagos, L., & Elzomor, M. (2024). Leveraging Disruptive Technologies for Faster and More Efficient Disaster Response Management. Sustainability (Switzerland), 16(23). https://doi.org/10.3390/su162310730

Cohen, O., Goldberg, A., Lahad, M., & Aharonson-Daniel, L. (2017). Building resilience: The relationship between information provided by municipal authorities during emergency situations and community resilience. Technological Forecasting and Social Change, 121, 119–125. https://doi.org/10.1016/j.techfore.2016.11.008

Creswell, J. W., & Creswell, J. D. (2023). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). London: Sage Publications.

Djidar, H., Darmadi, D., & Burhan, Y. (2024). EKSISTENSI SATUAN POLISI PAMONG PRAJA (SATPOL PP) DALAM PENEGAKAN ATURAN ALKOHOL DI KABUPATEN LUWU TIMUR. Journal Publicuho, 7(3), 1612–1626. https://doi.org/10.35817/publicuho.v7i3.524

Duha, Y. (2022). Implementasi Aplikasi Presisi Paten Dalam Peningkatan Pelayanan Cepat Dan Tepat. Jurnal Teknik, Komputer, Agroteknologi Dan Sains, 1(1), 69–76. https://doi.org/10.56248/marostek.v1i1.15

Edward, A. V., Adnan, M. F., & Khaidir, A. (2024a). New Public Manajemen: Studi Kasus Penerapan New Public Manajemen dalam Organisasi Publik di Indonesia. Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced, 2(2), 54–62. https://doi.org/10.61579/future.v2i2.97

Febrianto, M. A. (n.d.). Kepuasan Masyarakat Terhadap Pelayanan Publik di Mal Pelayanan Publik Kabupaten Pati Tahun 2023 (Studi Penelitian Unit layanan Dinas Kependudukan dan Pencatatan Sipil). https://fisip.undip.ac.id

Feradinata, I. (2023). Collaborative Policing dalam Era Kontemporer untuk Memperkuat Harkamtibmas. Jurnal Impresi Indonesia, 2(5), 468–477. https://doi.org/10.58344/jii.v2i5.2459

Gede, P., Paramartha, I., Arthanaya, W., Luh, D., & Suryani, P. (n.d.-a). Fungsi Satuan Polisi Pamong Praja Provinsi Bali dalam Memelihara Ketentraman dan Ketertiban Masyarakat. https://doi.org/10.22225/ah.2.2.1930.258

Guruh Prawira Negara Sekolah Tinggi Ilmu Kepolisian, L. (2024a). E-Policing dan Implikasi Kebijakan Pengelolaan Keamanan Publik. In Syntax Admiration (Vol. 5, Issue 12).

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publications.

Haji-Othman, Y., Sheh Yusuff, M. S., & Md Hussain, M. N. (2024). Data Analysis Using Partial Least Squares Structural Equation Modeling (PLS-SEM) in Conducting Quantitative Research. International Journal of Academic Research in Business and Social Sciences, 14(10). https://doi.org/10.6007/ijarbss/v14-i10/23364

Hamid, H., Haming, M., Semmaila, B., & Bijang, J. (2020a). A mediation effect of new public management on the relationship between intelligence, leadership, HR quality and performance of local government employees in Indonesia. Management Science Letters, 10(7), 1401–1408. https://doi.org/10.5267/j.msl.2019.12.028

Haryani, S., Akhdiyat, R., Iqbal, M., Mintarti, S., & R Sari, W. I. (2023). Implementasi new public management (NPM) badan kepegawaian daerah (studi kasus Kabupaten B). 5, 330–335. https://doi.org/10.20885/ncaf.vol5.art38

Hariyanto, S. (2018). Kinerja Birokrasi Pelayanan Sektor Publik: Perspektif Perkembangan Teori. Cakrawala Journal, Volume 14 Nomor 2 Desember 2018.

Herdian, C. A. (2022). Analisis dan Desain Sistem Informasi Pelatihan Dalam Mewujudkan Good Governance di Kabupaten Subang (Studi Kasus: Lembaga Ilmu Pengetahuan Indonesia Pusat Pengembangan Teknologi Tepat Guna) (Vol. 4, Issue 1). http://ejournal.unsub.ac.id/index.php/publik

Kapagi, A. R., Aima, H., & Veri, J. (2024). Pengaruh Tunjangan Kinerja dan Sarana Prasarana Terhadap Kinerja Pegawai pada Dinas Satuan Polisi Pamong Praja Provinsi Sumatera Barat dengan Disiplin Kerja Pegawai sebagai Variabel Intervening. Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced, 2(4), 803–816. https://doi.org/10.61579/future.v2i4.210

Lasahido, A. A., Suradinata, E., & Lukman, S. (n.d.). PERAN SATUAN POLISI PAMONG PRAJA DALAM PENYELENGGARAAN KETERTIBAN UMUM DAN KETENTERAMAN MASYARAKAT DI KOTA DEPOK PROVINSI JAWA BARAT. http://www.ejournal-academia.org/index.php/renaissance

Majid, A. M. Z., Ahmad, J., Nonci, N., & Astuti, Y. (2025). Digitalisasi Layanan Kepolisian: Studi Tentang Efektivitas dan Kendala dalam Penggunaan “Polri Super App” Untuk Pelayanan Publik. Jurnal Noken: Ilmu-Ilmu Sosial, 11(1), 308–322. https://doi.org/10.33506/jn.v11i1.4430

Mansyur, M. N., Kurniawan Subagja, I., & Hakim, A. (n.d.). Pengaruh Pemanfaatan Teknologi Informasi Terhadap Kualitas Layanan Serta Kepuasan Masyarakat Dalam Pelayanan Publik. https://doi.org/10.38035/jemsi.v6i5

Nasution, M. F., Zainuddin, Z., & Hartono, B. (2022). Implementasi Kebijakan Sistem Pelaporan Terintegrasi Aplikasi Software Pada Bidang Sumber Daya Aparatur Pada Satuan Polisi Pamong Praja Provinsi Sumatera Utara. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(2), 876–891. https://doi.org/10.34007/jehss.v5i2.1394

Natalia, E., Hoyyi, A., & Santoso, R. (n.d.-a). ANALISIS KEPUASAN MASYARAKAT TERHADAPPELAYANAN PUBLIK MENGGUNAKAN PENDEKATANPARTIAL LEAST SQUARE (PLS) (Studi Kasus: Badan Arsip dan Perpustakaan Daerah Provinsi Jawa Tengah). http://ejournal-s1.undip.ac.id/index.php/gaussian

Panggabean, S. T., Lubis, Z., & Mardiana, S. (2023). Peranan Satuan Polisi Pamong Praja Dalam Penertiban Pedagang Kaki Lima Di Pasar Pancur Batu Kecamatan Pancur Batu Kabupaten Deli Serdang. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 3224–3233. https://doi.org/10.34007/jehss.v5i4.1703

Pasaribu, J. (2022). Study of the Impact of Electronic Administration Policy Implementation and The Use of Artificial Intelligence on Bureaucratic Transformation in the Local Government Environment. Atestasi : Jurnal Ilmiah Akuntansi, 5(2), 887–903. https://doi.org/10.57178/atestasi.v5i2.956

Perdana, P. N., Armeliza, D., Khairunnisa, H., & Nasution, H. (2023). Research Data Processing Through Structural Equation Model-Partial Least Square (SEM-PLS) Method. Jurnal Pemberdayaan Masyarakat Madani (JPMM), 7(1), 44–50. https://doi.org/10.21009/jpmm.007.1.05

Purnomo, A. S., Nurkumalawati, I., Wiraputra, A. R., Bawono, S. K., Sohirin, Aji, K. P., & Ryanindityo, M. (2024). How the role of digital leadership and public service reform on bureaucratic revitalization? An empirical study of e-government implementation. Journal of Infrastructure, Policy and Development, 8(8). https://doi.org/10.24294/jipd.v8i8.6746

Sofyani, H. (2025). Penggunaan Teknik Partial Least Square (PLS) dalam Riset Akuntansi Berbasis Survei. Reviu Akuntansi Dan Bisnis Indonesia, 9(1), 80–94. https://doi.org/10.18196/rabin.v9i1.26199

Stefani, B., Tarek, N., Wardiyanto, B., & Setijaningrum, E. (2025). Analisis Inovasi Taspen Pesona dalam Perspektif New Public Management. JMPIS, 6(2). https://doi.org/10.38035/jmpis.v6i2

Sukhov, A., Friman, M., & Olsson, L. E. (2023a). Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making. Journal of Retailing and Consumer Services, 74. https://doi.org/10.1016/j.jretconser.2023.103424

Supardi, S., Widiyanto, P., Kamsariaty, K., Nuraeni, N., Febrian, W. D., Suryawan, R. F., & Susanto, P. C. (2023). Peningkatan motivasi, kepemimpinan, kompetensi, petugas aviation security untuk menciptakan keamanan dan pelayanan prima pada bandar udara. Aviasi : Jurnal Ilmiah Kedirgantaraan, 20(1), 14–25. https://doi.org/10.52186/aviasi.v20i1.128

Ulya, Z., Wardiyanto, B., & Setijaningrum, E. (2025). Meningkatkan Kualitas Pelayanan Publik di DKI Jakarta melalui Aplikasi JAKI: Pendekatan New Public Service dan Inovasi Teknologi. R2J, 7(2). https://doi.org/10.38035/rrj.v7i2

Windari, R. A., Ketut, N., & Adnyani, S. (2015). KEBIJAKAN FORMULATIF SATUAN POLISI PAMONG PRAJA (SATPOL PP) DI KABUPATEN TABANAN (Studi Kasus Penertiban Gepeng dan Pedagang Kaki Lima dalam Perwujudan Tata Kota) (Vol. 4, Issue 1)

Yumna Program Studi Pendidikan Pancasila dan Kewarganegaraan, F., Keguruan dan Ilmu Pendidikan, F., Tanjungpura, U., Pontianak, K., & Kalimantan Barat, P. (n.d.-a). MOTEKAR: Jurnal Multidisiplin Teknologi dan Arsitektur Peran Satuan Polisi Pamong Praja Dalam Menjaga Ketertiban dan Ketentraman Serta Pelayanan Kepada Masyarakat.

Zebua, N. J. D. K., Waruwu, E., Zebua, D. S., & Mendrofa, Y. (2024). Implementasi Sistem Pencatatan Laporan Persediaan Barang Berbasis Digital di Satuan Polisi Pamong Praja Kota Gunungsitoli. Tuhenori: Jurnal Ilmiah Multidisiplin, 2(4), 269–291. https://doi.org/10.62138/tuhenori.v2i4.85




DOI: http://dx.doi.org/10.58258/bisnis.v5i1.10190

Refbacks

  • There are currently no refbacks.


Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.

Bussiness Management
p-ISSN: 2828-8203, e-ISSN: 2828-7606
Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pendidikan (LPP) Mandala.

Alamat: Jl. Lingkar Selatan, Perum Elit kota Mataram Asri Blok O. No. 35, Jempong Baru, Sekarbela, Kota Mataram NTB. Indonesia