The Influence of Service Quality and Employee Loyalty on Customer Satisfaction in Credit Realization in 2023 at PT. Bank Tabungan Negara (Persero) Tbk. KCP Negara. Business Management, [S. l.], v. 4, n. 4, 2025. DOI: 10.58258/bisnis.v4i4.9333. Disponível em: https://ejournal.mandalanursa.org/index.php/Bisnis/article/view/9333. Acesso em: 1 jul. 2026.