Patient Perceptions of Service Quality at dr. Charles P.J. Suoth Lanud Sam Ratulangi Hospital Using the Importance Performance Analysis (IPA) Method. Business Management, [S. l.], v. 5, n. 1, 2026. DOI: 10.58258/bisnis.v5i1.10382. Disponível em: https://ejournal.mandalanursa.org/index.php/Bisnis/article/view/10382. Acesso em: 19 sep. 2026.