Patient Perceptions of Service Quality at dr. Charles P.J. Suoth Lanud Sam Ratulangi Hospital Using the Importance Performance Analysis (IPA) Method. Bisnis [Internet]. 2026 Feb. 21 [cited 2026 Sep. 19];5(1). Available from: https://ejournal.mandalanursa.org/index.php/Bisnis/article/view/10382