Implementasi Kebijakan Manajemen Pelayanan Berbasis Online: (Studi di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Manado

Authors

  • Trisno Mais Universitas Trinita Manado

DOI:

https://doi.org/10.58258/jisip.v6i1.2605

Abstract

The purpose of this study is to solve a number of problems in the era of the COVID pandemic related to online-based management. Specifically, the purpose of this study is to solve problems that are directly related to employee knowledge related to excellent public service, the availability of human resources (HR), infrastructure to support effective and efficient public services, standard operating procedures for online-based services. In addition, analyzing the interests of who is affected, what benefits are generated, the position of online-based management policy makers, and other matters related to online-based management policies. The research method used is qualitative research. The informants who were determined by purposive sampling were 10 people consisting of the Head of the Manado City Population and Civil Registration Service (Disdukcapil), the Disdukcapil Secretary, as well as from leadership elements and members of the Manado City DPRD, and 5 Manado City residents.
Abstract Views 356PDF Downloads 180

Downloads

Published

2022-01-01

Issue

Vol. 6 No. 1 (2022): JISIP (Jurnal Ilmu Sosial dan Pendidikan)

Section

Articles

License

Copyright Notice
Authors who publish with JISIP (Jurnal Ilmu Sosial dan Pendidikan) agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal. 
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

How to Cite

Implementasi Kebijakan Manajemen Pelayanan Berbasis Online: (Studi di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Manado. (2022). JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 6(1). https://doi.org/10.58258/jisip.v6i1.2605