Legal Protection for Consumers for Dispute Resolution Through Mediation for Return of Goods and/or Funds Determined by Shopee Based on Law Number 8 of 1999 concerning Consumer Protection

Authors

  • Renny Susilo Lonardo Universitas Indonesia

DOI:

https://doi.org/10.58258/jisip.v7i4.5622

Keywords:

Perlindungan, Konsumen, Transaksi Elektronik, Mediasi dan Shopee.

Abstract

Berdasarkan undang-undang tentang perlindungan konsumen dalam penyelesaian sengketa konsumen terdapat 2 (dua) cara yaitu melalui pengadilan (litigasi) dan di luar pengadilan (non litigasi). Tujuan penelitian ini untuk mendapatkan kepastian hukum tentang perlindungan hukum terhadap konsumen atas penyelesaian sengketa melalui mediasi pengembalian barang dan/atau dana yang ditetapkan oleh Shopee berdasarkan ketentuan perundang-undangan yang berlaku di Indonesia. Penulisan jurnal ini menggunakan metode penelitian secara hukum normatif dengan melakukan kajian permasalahan yang dibahas berdasarkan norma perundang-undangan yang berlaku dengan proses penyelesaian sengketa konsumen.

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Published

2023-11-13

Issue

Vol. 7 No. 4 (2023): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)

Section

Articles

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How to Cite

Legal Protection for Consumers for Dispute Resolution Through Mediation for Return of Goods and/or Funds Determined by Shopee Based on Law Number 8 of 1999 concerning Consumer Protection. (2023). JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 7(4), 3557-3567. https://doi.org/10.58258/jisip.v7i4.5622