Implementation of the Standard Policy of Sea Transport Passenger Service at the Manado Port Terminal

Abstract

This study aims to explain the extent to which the implementation of the standard policy of passenger services for sea transportation at the Manado Port Terminal has been carried out as well as to find out the obstacles in implementing the Standard Policy for Sea Transportation Passenger Services The research method used is descriptive qualitative research method and seeks the necessary data by means of observation, interviews and document studies at the Manado Port terminal. The results of the study found the fulfillment of indicators according to the standard of sea transportation passenger services at the terminal, which are still not available or not able to be operated. Port operators experience obstacles in fulfilling and operating supporting facilities due to budget constraints and determining the priority scale in fulfilling these facilities.