The Influence of Service Quality on Patient Satisfaction at the Klinik Pratama Rawat Inap Siti Zachroh

Authors

  • Anisya Intan Nuria Universitas Pertiwi
  • Fa’uzobihi, Fa’uzobihi, Universitas Pertiwi
  • Partimah Partimah Universitas Pertiwi

DOI:

https://doi.org/10.58258/jisip.v8i2.6513

Keywords:

Kualitas, Pasien, Rawat Inap

Abstract

The main problem of Klinik Pratama Rawat Inap Siti Zachroh is the lack of service quality caused by human resources, facilities, and referrals that have not been optimal yet. The research aims to analyze the influence of service quality on patient satisfaction. The method of the research is the quantitative approach with associative method to analyze two variables, namely service quality and patient satisfaction. The results of the research indicate that the validity and reliability tests are valid and reliable with value of r table 0.349. The results of questionnaire data processing and the answers of respondents regarding service quality show the effective criteria 62,1%. The t test indicates that value of t > t table is obtained (6,770 > 2,048). It means that there is partially a significant influence of service quality on patient satisfaction, then Ho is rejected. The correlation analysis of R obtains 0.788, indicating that there is a strong relationship of service quality to patient satisfaction. The result of coefficient determination obtains R square score 0.621 or 62,1%, therefore the contribution percentage of service quality variable to patient satisfaction variable is 62,1%, included in the high effective criteria. The conclusion is that there is a strong influence of service quality on patient satisfaction in Klinik Pratama Rawat Inap Siti Zachroh.

Downloads

Published

2024-02-29

Issue

Vol. 8 No. 2 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Maret)

Section

Articles

License

Copyright Notice
Authors who publish with JISIP (Jurnal Ilmu Sosial dan Pendidikan) agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal. 
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.