Analysis of Outpatient Waiting Times at the M. Natsir Regional General Hospital, Solok City in 2024

Authors

  • Tiara Tri Agustini Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau
  • Azhariah Fadila Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau
  • Bonita Dwi Setyowati Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau
  • Destia Rahmadani Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau
  • Fitrah Khairani Ependri Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau
  • Syamsadiya Qamara Nur Program Studi Profesi Apoteker, Sekolah Tinggi Ilmu Farmasi Riau

DOI:

https://doi.org/10.58258/jisip.v8i4.7461

Keywords:

Hospital, Prescription services, Waiting times.

Abstract

Hospitals are important health service centers and are needed to fulfill health needs. This study aims to evaluate the waiting time for ready-made and compounded medicine services based on minimum hospital service standards and their influence on general outpatient satisfaction at the M.Natsir Hospital Pharmacy Installation. This study used a descriptive research design on outpatients who filled prescriptions for finished medicines and compounded medicines. Calculation of waiting time for prescription services for ready-made medicines and compounded medicines is done using a digital clock. The sample taken in the research was 72 respondents. The research results showed that the average waiting time for non-concocted prescription services (19 minutes) and concocted medicines (27 minutes) met the standards set by the SPM for hospitals in the pharmaceutical sector according to the Indonesian Minister of Health NO. 129 of 2008 as well as waiting time standards set by M. Natsir Regional Hospital.

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Published

2024-11-01

Issue

Vol. 8 No. 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)

Section

Articles

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How to Cite

Analysis of Outpatient Waiting Times at the M. Natsir Regional General Hospital, Solok City in 2024. (2024). JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 8(4), 2496-2501. https://doi.org/10.58258/jisip.v8i4.7461