The Influence of CRM (Customer Relationship Management) and Company Image on Customer Satisfaction and Loyalty at PT. Bank Rakyat Indonesia (Persero) Tbk Tambun Branch Office - Bekasi. JISIP (Jurnal Ilmu Sosial dan Pendidikan), [S. l.], v. 8, n. 2, p. 977–991, 2024. DOI: 10.58258/jisip.v8i2.6585. Disponível em: https://ejournal.mandalanursa.org/index.php/JISIP/article/view/6585. Acesso em: 3 jul. 2026.