“The Influence of CRM (Customer Relationship Management) and Company Image on Customer Satisfaction and Loyalty at PT. Bank Rakyat Indonesia (Persero) Tbk Tambun Branch Office - Bekasi”. 2024. JISIP (Jurnal Ilmu Sosial Dan Pendidikan) 8 (2): 977-91. https://doi.org/10.58258/jisip.v8i2.6585.