Strategi Pengembangan Kompetensi Aparatur Sipil Negara Dalam Menghadapi Transformasi Digital Menuju Pelayanan Publik Yang Berkualitas
DOI:
https://doi.org/10.58258/s191zj46Keywords:
Civil Servants (ASN), Competency Development, Digital Transformation, Digital Literacy, Public Service QualityAbstract
Digital transformation has fundamentally reshaped public sector governance, requiring Civil Servants (Aparatur Sipil Negara/ASN) to develop competencies that align with rapid technological advancements and evolving public expectations. Strengthening ASN competencies has become a strategic priority to improve the effectiveness, efficiency, transparency, and responsiveness of public service delivery. This study aims to analyze strategies for developing ASN competencies in the context of digital transformation to achieve high-quality public services. The study employs a qualitative approach using a literature review method by examining relevant laws and regulations, scholarly articles, books, and government policy documents related to competency development and digital governance. The findings indicate that an effective competency development strategy should integrate digital literacy enhancement, the strengthening of technical, managerial, and socio-cultural competencies, the implementation of continuous learning systems, the utilization of digital learning platforms, and the cultivation of an innovative and adaptive organizational culture. Furthermore, supportive policies, visionary leadership, competency-based talent management, and collaborative governance are identified as critical success factors in accelerating digital transformation within the public sector. By implementing a comprehensive competency development strategy, ASN are expected to deliver public services that are more efficient, transparent, accountable, citizen-centered, and capable of responding to the dynamic challenges of the digital era.References
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Copyright (c) 2026 Risa Putri Rihadhatulyafiah, Hilda Livia Cahya, Chicy Rahdhatul Jannah, Sindi Arianti, Yusuf Adam Hilman, Herwin Sagita Bela (Author)
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