Analysis of Administrative Ethics and Leadership Styles in Improving Employee Performance at the Population and Civil Registration Service Palangka Raya City

Ari Sandy, Muhamad Rizqy Azima, Intan Kumalasari

Abstract


This study examines the influence of administrative ethics and leadership style on employee performance at the Population and Civil Registration Office (Disdukcapil) of Palangka Raya City, highlighting their strategic role in strengthening public service governance. Using a quantitative explanatory survey design, data were collected from 80 employees through standardized Likert-scale questionnaires that had been tested for validity and reliability. The results reveal that administrative ethics has a dominant and statistically significant effect on employee performance, demonstrating that integrity, accountability, and transparency are critical determinants of service quality. Leadership style also exhibits a significant positive influence, particularly when leaders demonstrate transformational and ethical behavior that fosters motivation, communication, and organizational commitment. Furthermore, the combined effects of ethics and leadership generate a synergistic impact that enhances employee discipline, collaborative work culture, and operational efficiency. The regression model explains 65.9% of the variance in employee performance, indicating a strong predictive capacity. These findings underscore the necessity of reinforcing ethical governance and leadership capacity as a foundation for improving public service performance, especially within service institutions handling sensitive population data.

Keywords


Administrative Ethics; Leadership Style; Employee Performance; Public Service; Disdukcapil.

Full Text:

PDF

References


Abdi, A. N. M. (2024). Ethical leadership and public sector performance: Mediating roles of perceived organizational justice. Cogent Social Sciences, 10(1), 1–14. https://doi.org/10.1080/23311886.2024.XXXXX

Angin, R. (2023). Population and civil registration public services digital transformation: Case studies in Indonesia. Governance & Society Journal, 2(3), 115–128.

Arfita, S. (2021). Implementasi etika Aparatur Sipil Negara dalam pelayanan publik pada Dinas Kependudukan dan Catatan Sipil. Transparansi: Jurnal Manajemen Publik, 3(2), 44–58.

Avwerhoniyo, A. (2023). Ethical leadership and employee performance in local government councils. MRBJ: Management Research and Behavioral Journal, 5(1), 22–33.

Backhaus, J. (2022). Leadership in the public sector: A meta-analysis of styles and outcomes. Public Administration Review, 82(4), 721–739.

Bunghatta Journal. (2024). Ethical leadership and employee performance through job satisfaction: A systematic review. Bunghatta: Journal of Management Research, 6(1), 55–68.

BPS & Bappenas. (2023). Menuju Inklusivitas: Perkembangan Pencatatan Sipil di Indonesia 2019–2023 (Stranas AKPSH). Pusat Data Kependudukan Indonesia.

Chau, T. H. P. (2022). How transformational leadership influences public organization performance. Heliyon, 8(11), e11345. https://doi.org/10.1016/j.heliyon.2022.e11345

Dinasti Publisher. (2025). Public sector performance: The impact of transformational leadership and public service motivation. DIJEFA: Dinasti International Journal of Economics, Finance & Accounting, 6(2), 88–102.

Gunawan, J. (2021). Pengaruh ethical leadership terhadap employee performance: Suatu kajian di instansi pemerintah Indonesia. Jurnal Manajemen Kinerja, 9(2), 55–66.

Herawati, H. (2025). Analisis capaian SKP pada Dinas Kependudukan dan Catatan Sipil dan dampaknya terhadap kualitas pelayanan publik. Jurnal Ilmu Administrasi Terapan, 7(1), 33–47.

Ilomata Journal. (2024). A review of transformational leadership and local government performance: Evidence from Southeast Asia. Ilomata Journal of Management, 5(3), 257–270.

Lutfi, F. (2025). Quality analysis of public service for family card issuance at the Department of Population and Civil Registration. Sosioedukasi Journal, 9(1), 75–89.

Mulyani, R., & Rulandari, D. (2025). The impact of regional autonomy on quality of public services at Disdukcapil Palangka Raya (2020–2024). Politeia: Journal of Public Administration and Political Science, 14(1), 11–25.

Nawawi, Z. (2018). Ethics of public administration in the administration of government: A conceptual review. JIASK: Jurnal Ilmu Administrasi dan Kebijakan, 4(2), 101–115.

Otoritas Journal. (2020). Ethics of public administration in the era of digital governance. Otoritas: Jurnal Ilmu Administrasi Publik, 10(1), 91–104.

Politeia Journal. (2025). Governance challenges in civil registration services: An Indonesian case. Politeia: Journal of Public Administration and Governance, 13(4), 55–70.

PPIPBR Journal. (2024). Ethical leadership and employee performance: A systematic review of empirical studies. Productivity and Performance Research Review, 6(2), 122–139.

ResearchGate. (2025). Implementasi etika ASN dalam pelayanan publik: Studi pada Disdukcapil Padang-Pariaman. Jurnal Administrasi Pemerintahan Daerah, 4(1), 1–14.

Sentoso, A. (2021). Analysis of the ethical effect of leadership on employee engagement and performance. International Journal of Economics, Business and Accounting Research, 5(4), 101–112.

Syahrani, M. (2022). Ethical leadership and job performance of civil servants: The moderating role of trust. Leadership Studies Journal, 4(2), 50–63.

Nugroho, S. A. (2024). Transformational leadership and public-sector innovation: Evidence from regional governments in Indonesia. Journal of Government and Innovation, 2(1), 77–93.

Wardani, N. N. N., Nurlinah, & Syamsu, S. (2025). Penerapan prinsip etika dalam pelayanan administrasi kependudukan Kota Makassar. Dinamika Pemerintahan, 4(1), 66–80.

Widodo, A. (2019). Public service ethics and bureaucratic behavior in Indonesia: A contemporary review. Jurnal Ilmu Administrasi, 16(2), 121–135.

Yuliani, S. (2023). Transformational leadership and employee performance in public organizations: An Indonesian perspective. Jurnal Administrasi Negara, 12(3), 201–215.




DOI: http://dx.doi.org/10.58258/bisnis.v5i1.9904

Refbacks

  • There are currently no refbacks.


Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.

Bussiness Management
p-ISSN: 2828-8203, e-ISSN: 2828-7606
Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pendidikan (LPP) Mandala.

Alamat: Jl. Lingkar Selatan, Perum Elit kota Mataram Asri Blok O. No. 35, Jempong Baru, Sekarbela, Kota Mataram NTB. Indonesia