PENGARUH TOTAL QUALITY MANAJEMEN TERHADAP KEPUASAN PELANGGAN PADA PT.PEGADAIAN CABANG BOLO KABUPATEN BIMA TAHUN 2017. Jurnal Ilmiah Mandala Education, [S. l.], v. 3, n. 1, p. 381–393, 2017. DOI: 10.58258/jime.v3i1.122. Disponível em: https://ejournal.mandalanursa.org/index.php/JIME/article/view/122. Acesso em: 29 jun. 2026.