TINGKAT KEPUASAN PELANGGAN SISWA KELAS 9 SMP LAB HAMZANWADI PANCOR TERHADAP PELAYANAN ADMINISTRASI SEKOLAH TAHUN AJARAN 2018-2019

Authors

  • m.rudi gunawan parozak
  • Fadma Rosita

DOI:

https://doi.org/10.58258/jupe.v4i5.1327

Keywords:

customer satisfaction, service, administration, IPNG

Abstract

This study aims to determine the response of students to the academic administration services to the students of class 9 in junior LAB Hamzanwadi Pancor , and aspects of what has the most excellent response and aspects that need to be improved from the manager. The method of research this is a study case with qualitative research in Intitiu Global Nusantara Education (IPNG) . The data source used was 9th grade students , Administration, and document sources in the form of Academic Guidelines for Junior High School LAB 2019 . Data obtained from interviews with source triangulation techniques and triangulation methods. Analysis of the data is done with meaning through the following phases: the data collection , the data reduction, data display , and data verification. Research findings on aspects of academic administration services in SMP LAB Hamzanwadi Pancor in general, students stated quite well. In the aspect of learning by teachers in the classroom are generally well categorized. Expectations on administrative and academic services indicate that there are still many aspects that need to be improved and need to get clear supervision and continuous controlled maintenance. The aspects that have the best response are the aspects of personality, communication, mastery of learning material , learning plans and learning strategies. While aspects that still need to be improved are the problem of wify ( hotspot ) and the availability of learning facilities in the classroom and in the Library.

References

Barata, A. A. 2004. Dasar-Dasar Pelayanan Prima, Jakarta: PT. Elex Media Komputindo.

Birkinshaw, J. 2010. Reinventing Management: Smarter Choices for Getting Work Done. San Fransisco: Josey-Bass.

Buttle, F. 2004. Customer Relationship Management, Burlington : Elsevier Butterworth-Heinemann.

Colquitt, LePine dan Wesson, Organinizational Behavior: Improving Performance and Commitment in the workplace. London: Mc-Graw Hill International Edition, 2011

Frank M. Gryna, Ricard C. H. Chua, and Joseph A. 2007. DeFeo, Juran’s Quality Planning And Analysis, New York : Mc Graw-Hill.

Gaspersz. 2003. Total Quality Management, Jakarta: PT. Gramedia Pustaka Utama.

Griffin, R, W. 2004. Alih bahasa Gina Gania, Management, Jakarta: Erlangga.

Ivancevich M. John, Robert Konopaske R, and Michael T. Metteson. 2008. Organizational Behavior and Management, eight Edition. New York: Mc Graw Hill Companies,

Schermerhorn, J. R. 2011. Management, 11e. Hoboken: John Wiley & Sons, Inc.

Robbins, S. P and Judge, A. T. 2011. Organization Behavior Fourteenth Edition, New Jersey: Pearson Edition,Inc New Jersey.

Sudarwan Danim. 2006. Visi Baru Manajemen Sekolah, Jakarta : PT. Bumi Aksara.

Tjiptono, F & Diana, A. 2003 Total Quality Management. Yogyakarta: Andi, 2003

Downloads

Published

2019-12-15

Issue

Vol. 4 No. 5 (2019)

Section

Articles

License

Publication Ethics

This scientific code of ethics statement is a code of ethics statement for all parties involved in the publication process of scientific journals, namely managers, editors, reviewers, and authors. The statement of the ethical code of scientific publications is based on the Head Regulation of LIPI Number 5 of 2014 concerning the Code of Ethics for Scientific Publication, which in essence is the Code of Ethics for Scientific Publication which essentially upholds the three ethical values in publication, namely

  1. Neutrality, which is free from conflicts of interest in the management of publications;
  2. Justice, namely to give authorship rights to those who are entitled as authors / writers; and
  3. Honesty, which is free from duplication, fabrication, falsification, and plagiarism (DF2P) in publications.

Editor-in-Chief’s Duties and Responsibilities of the

  1. Determine the name of the journal, scope of science, scale, and accreditation if necessary.
  2. Determine editor membership.
  3. Defining relationships between publishers, editors, best partners, and other parties.
  4. Respect confidential matters, both for contributing researchers, authors, editors, and best-partner partners.
  5. Implement norms and provisions regarding intellectual property rights, especially copyright.
  6. Conduct a journal policy review and submit it to authors, editors, best partners, and readers.
  7. Make a code of conduct guide for editors and best partners.
  8. Publish journals regularly.
  9. Ensure the availability of funding sources for the sustainability of journal publishing.
  10. Building a network of cooperation and marketing.
  11. To improve the quality of the journal.
  12. Prepare licensing and other legal aspects.

Editor's Duties and Responsibilities

  1. The editor comments on the author's writing so the reader can understand what the writer wants to say, through comments written on the script.
  2. The editor comments on the author's writing in accordance with the EYD language (Enhanced Spelling) or the language according to the standard of the journal.
  3. The editor strives to improve the quality of publications on an ongoing basis;
  4. The editor puts forward freedom of opinion objectively,
  5. The editor conveys corrections, clarifications, withdrawals, and apologies if needed,
  6. The editor ensures that the writer's writings are not related to SARA or anything that could harm the Publisher and coordinate the writer's writings to the editor in chief of the publisher if the writing is slightly controversial.
  7. Editor receives, examines, and follows up complaints from all parties involved in publishing the journal;
  8. The editor supports initiatives to educate researchers about the ethics of publication,
  9. Editors do not maintain their own opinions, authors or third parties that can result in non-objective decisions,
  10. The editor encourages the author, so that he can make repairs to the paper until it is worth publishing.
  11. The editor performs the layout of the manuscript to be published so that it matches the journal template.
  12. Editor membantu pemimpin redaksi dalam menyelesaikan pengumpulan naskah sebelum dicetak dan diterbitkan, terutama dalam hal bahasa, format, dan tata letak.

Tugas dan Tanggung Jawab Peninjau

  1. Memberikan umpan balik tertulis yang objektif dan tidak bias tentang nilai beasiswa dan kontribusi naskah terhadap pengembangan ilmu pengetahuan;
  2. Menunjukkan apakah penulisan naskah cukup jelas, lengkap, dan relevan, serta apakah naskah sesuai dengan ruang lingkup jurnal;
  3. Tidak memberikan kritik atau komentar yang bersifat pribadi; dan
  4. Menjaga kerahasiaan naskah, dengan tidak membicarakannya dengan pihak-pihak yang tidak terkait, atau mengungkapkan informasi yang terkandung dalam naskah kepada pihak lain.

Tugas dan Tanggung Jawab Administrator Situs Web

Administrator Situs Web adalah orang yang bertanggung jawab untuk mengelola situs web jurnal. Secara spesifik, ruang lingkup tugas Administrator Situs Web adalah sebagai berikut:

  1. Menyiapkan situs web jurnal;
  2. Konfigurasikan opsi sistem dan kelola akun pengguna;
  3. Daftar untuk editor, pengulas, dan penulis;
  4. Kelola fitur jurnal;
  5. Melihat statistik laporan; dan
  6. Unggah/terbitkan makalah yang sudah diterima.

    Pemberitahuan Hak Cipta
    Penulis yang menerbitkan karya ilmiahnya di Jurnal Ilmiah Mandala Education setuju dengan ketentuan berikut:

    1. Penulis memegang hak cipta dan memberikan jurnal hak penerbitan pertama dengan karya yang dilisensikan secara bersamaan di bawah  Lisensi Atribusi Creative Commons (CC BY-SA 4.0)  yang memungkinkan orang lain untuk berbagi karya tersebut dengan pengakuan atas kepengarangan karya dan publikasi awal dalam jurnal ini. 
    2. Penulis dapat membuat pengaturan kontraktual tambahan yang terpisah untuk distribusi non-eksklusif atas versi karya yang diterbitkan jurnal tersebut (misalnya, mengunggahnya ke repositori institusi atau menerbitkannya dalam sebuah buku), dengan pengakuan atas penerbitan awalnya di jurnal ini.
    3. Penulis diizinkan dan didorong untuk mengunggah karya mereka secara daring (misalnya, di repositori institusi atau di situs web mereka) sebelum dan selama proses penyerahan, karena hal ini dapat mengarah pada pertukaran yang produktif serta kutipan yang lebih awal dan lebih banyak dari karya yang diterbitkan.

How to Cite

TINGKAT KEPUASAN PELANGGAN SISWA KELAS 9 SMP LAB HAMZANWADI PANCOR TERHADAP PELAYANAN ADMINISTRASI SEKOLAH TAHUN AJARAN 2018-2019. (2019). JUPE : Jurnal Pendidikan Mandala, 4(5). https://doi.org/10.58258/jupe.v4i5.1327