Village Government Efforts to Improve Public Services (Case Study of Poto Village)

Authors

  • Leni Nurul Kariyani Universitas Teknologi Sumbawa

DOI:

https://doi.org/10.58258/jupe.v9i4.7851

Keywords:

Strategi qualiti public service

Abstract

The purpose of this study is to find out how the Village Government's Strategy in Improving the Quality of Public Services at the Poto Village Office.In this study, the author used a qualitative approach, namely to know or describe the reality of the events studied so as to make it easier for the author to obtain objective data in order to know and understand the strategies used in improving the quality of service in the poto village office.The results showed that the Village Government's Strategy in Improving the Quality of Public Service at the Poto Village Office, Moyo Hilir District, is in accordance with the village head's regulation Number 7 concerning the order and implementation of duties and services, regulation Number 8 of 2021 concerning village rules and regulations Number 3 of 2016 concerning the Medium-Term Development Plan (RPJM Desa) for 2021-2026 CHAPTER IV concerning the direction of development policies and strategies in improving quality Service. In an effort to improve the quality of public servants in the poto village office and all village officials provide the best service to provide the facilities needed by the community.Researchers expect the village government in carrying out its duties as a public service in order to maintain professionalism and carry out the rules that have been set in improving the quality of public services and the welfare of the community and with several obstacles in serving the community, it is hoped that the village government can face and find solutions so that they can answer the challenges of the community.

References

Arista, Refalia. (2019)Kualitas Pelayanan Perpustakan Daerah Kabupaten Subang. Jurnal Ilmiah Ilmu Admibistrasi Negara. Universitas Subang, 6 (4).218

D.S, Damanhuri. Korupsi Reformasi Birokrasi Publik dan Masa Depan Ekonomi Indonesia. Jakarta:

Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia 2006

Dwiyanto, Agus. Reformasi Birokrasi Publik, yogyakarta: UGM Prees, 1999

Meonir, HAS. Manajemen Pelayanan Umum di Indonesia, Jakarta: PT. Bumi Aksara, 2002

N, Muhadjir, Metode Penelitian Kebijakan dan Evaluasi Researct: Integrasi Penelitian, Kebijakan dan Perencanaan, Yogyakarta:Rake Sarasin, 2003

Nippi, A. T., & M, A. P. (2019). Strategi Pemerintah Desa Dalam Pemberdayaan Kelompok Tani (Studi Kasus Di Desa Siawung Kecamatan Barru Kabupaten Barru). Meraja Journa, 2(1), 35–47.

Peraturan Pemerintah Dalam Negeri No 47 Tahun 2016. Tentang Administrasi Pemerintahan Desa. Sekretariat Negara:Jakarta

Ramlin, Muhammad. Manajemen Pelayanan Pelayanan Publik Berbasis Kemanusiaan. Makasar. Alauddin University Press, 2013

Riduwan, Metode dan Teknik Menyusun Tesis, (Bandung: Alfabeta, 2004),hlm.106

Rodalfus, Ali. (2017). Strategi Pemerintah Desa Dalam Meningkatkan Kualitas Pelayanan Publik di Kantor Desa Wolonwolu. Jurnal JUPENK: Media Publikasi Pendidikan Pancasila dan Kewarganegaraan, 2 (1),5.

Sinambela, Litjan Polta dkk. Reformasi Pelayanan Publik Teori, Kebijakan Implementasi. Jakarta:Bumi Askara. 2011.

Sugiyono. 2015. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif dan RdD. Bandung: Alfabeta

Metode Penelitian Kuantitatif Kualitatif dan RdD. Bandung: ALFABETA

Suharti, Eka. Kualitas Pelayanan Publik Teori, Kebijakan, Implementasi. Jakarta: Bumi Aksara. 2011

Undang-Undang Republik Indonesia No 23 Tahun 2014. Tentang Pemerintah Daerah:Sektariat Negara:Jakarta

Downloads

Published

2024-12-16

Issue

Vol, 9 No 4 (2024) : JUPE : Jurnal Pendidikan Mandala (Desember)

Section

Articles

License

Publication Ethics

This scientific code of ethics statement is a code of ethics statement for all parties involved in the publication process of scientific journals, namely managers, editors, reviewers, and authors. The statement of the ethical code of scientific publications is based on the Head Regulation of LIPI Number 5 of 2014 concerning the Code of Ethics for Scientific Publication, which in essence is the Code of Ethics for Scientific Publication which essentially upholds the three ethical values in publication, namely

  1. Neutrality, which is free from conflicts of interest in the management of publications;
  2. Justice, namely to give authorship rights to those who are entitled as authors / writers; and
  3. Honesty, which is free from duplication, fabrication, falsification, and plagiarism (DF2P) in publications.

Editor-in-Chief’s Duties and Responsibilities of the

  1. Determine the name of the journal, scope of science, scale, and accreditation if necessary.
  2. Determine editor membership.
  3. Defining relationships between publishers, editors, best partners, and other parties.
  4. Respect confidential matters, both for contributing researchers, authors, editors, and best-partner partners.
  5. Implement norms and provisions regarding intellectual property rights, especially copyright.
  6. Conduct a journal policy review and submit it to authors, editors, best partners, and readers.
  7. Make a code of conduct guide for editors and best partners.
  8. Publish journals regularly.
  9. Ensure the availability of funding sources for the sustainability of journal publishing.
  10. Building a network of cooperation and marketing.
  11. To improve the quality of the journal.
  12. Prepare licensing and other legal aspects.

Editor's Duties and Responsibilities

  1. The editor comments on the author's writing so the reader can understand what the writer wants to say, through comments written on the script.
  2. The editor comments on the author's writing in accordance with the EYD language (Enhanced Spelling) or the language according to the standard of the journal.
  3. The editor strives to improve the quality of publications on an ongoing basis;
  4. The editor puts forward freedom of opinion objectively,
  5. The editor conveys corrections, clarifications, withdrawals, and apologies if needed,
  6. The editor ensures that the writer's writings are not related to SARA or anything that could harm the Publisher and coordinate the writer's writings to the editor in chief of the publisher if the writing is slightly controversial.
  7. Editor receives, examines, and follows up complaints from all parties involved in publishing the journal;
  8. The editor supports initiatives to educate researchers about the ethics of publication,
  9. Editors do not maintain their own opinions, authors or third parties that can result in non-objective decisions,
  10. The editor encourages the author, so that he can make repairs to the paper until it is worth publishing.
  11. The editor performs the layout of the manuscript to be published so that it matches the journal template.
  12. Editor membantu pemimpin redaksi dalam menyelesaikan pengumpulan naskah sebelum dicetak dan diterbitkan, terutama dalam hal bahasa, format, dan tata letak.

Tugas dan Tanggung Jawab Peninjau

  1. Memberikan umpan balik tertulis yang objektif dan tidak bias tentang nilai beasiswa dan kontribusi naskah terhadap pengembangan ilmu pengetahuan;
  2. Menunjukkan apakah penulisan naskah cukup jelas, lengkap, dan relevan, serta apakah naskah sesuai dengan ruang lingkup jurnal;
  3. Tidak memberikan kritik atau komentar yang bersifat pribadi; dan
  4. Menjaga kerahasiaan naskah, dengan tidak membicarakannya dengan pihak-pihak yang tidak terkait, atau mengungkapkan informasi yang terkandung dalam naskah kepada pihak lain.

Tugas dan Tanggung Jawab Administrator Situs Web

Administrator Situs Web adalah orang yang bertanggung jawab untuk mengelola situs web jurnal. Secara spesifik, ruang lingkup tugas Administrator Situs Web adalah sebagai berikut:

  1. Menyiapkan situs web jurnal;
  2. Konfigurasikan opsi sistem dan kelola akun pengguna;
  3. Daftar untuk editor, pengulas, dan penulis;
  4. Kelola fitur jurnal;
  5. Melihat statistik laporan; dan
  6. Unggah/terbitkan makalah yang sudah diterima.

    Pemberitahuan Hak Cipta
    Penulis yang menerbitkan karya ilmiahnya di Jurnal Ilmiah Mandala Education setuju dengan ketentuan berikut:

    1. Penulis memegang hak cipta dan memberikan jurnal hak penerbitan pertama dengan karya yang dilisensikan secara bersamaan di bawah  Lisensi Atribusi Creative Commons (CC BY-SA 4.0)  yang memungkinkan orang lain untuk berbagi karya tersebut dengan pengakuan atas kepengarangan karya dan publikasi awal dalam jurnal ini. 
    2. Penulis dapat membuat pengaturan kontraktual tambahan yang terpisah untuk distribusi non-eksklusif atas versi karya yang diterbitkan jurnal tersebut (misalnya, mengunggahnya ke repositori institusi atau menerbitkannya dalam sebuah buku), dengan pengakuan atas penerbitan awalnya di jurnal ini.
    3. Penulis diizinkan dan didorong untuk mengunggah karya mereka secara daring (misalnya, di repositori institusi atau di situs web mereka) sebelum dan selama proses penyerahan, karena hal ini dapat mengarah pada pertukaran yang produktif serta kutipan yang lebih awal dan lebih banyak dari karya yang diterbitkan.