The Influence of Social Media on Gen Z Consumer Behavior in E-Commerce

Javiardi Dima, Maria Magdalena Beatrice Sogen, Clerinzia Gladista Tallo, Riandri Ndun, Rizaldy Evander Taneo

Abstract


This study investigates the influence of social media content on Gen Z students' purchasing decisions in e-commerce. The problem is how significantly social media—through promotional content, influencers, and short videos—affects the behavior of Gen Z consumers. Using a descriptive quantitative method, data were collected from 30 students at Universitas Citra Bangsa using a closed-ended questionnaire. The results indicate that 86.6% of students use social media frequently, 70% often see promotional content, and 50% are influenced by short-form videos and testimonials. The findings confirm that decision-making is shaped by engaging and trustworthy content, such as influencer recommendations and viral trends. Thus, social media plays a central role in shaping purchasing behavior among Gen Z students.

 

 


Keywords


Gen Z, consumer behavior, social media, e-commerce, short video content

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DOI: http://dx.doi.org/10.58258/jupe.v10i2.8796

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